Common Questions Clients Ask Before Their First Appointment
Visiting a skin or aesthetics clinic for the first time can feel exciting, but it’s completely normal to feel a little nervous too.
At Surrey Sanctuary Skin & Beauty, many first-time clients arrive with similar questions, so I have put together this guide to help you feel informed, relaxed, and confident before your appointment.
1. Will my consultation be thorough?
Absolutely. Every treatment at Surrey Sanctuary starts with a full consultation.
This is your time to talk openly about your concerns, goals, medical history, lifestyle, and expectations.
I will assess your skin or treatment area carefully and recommend options that are safe, suitable, and tailored specifically to you, never rushed or one-size-fits-all.
2. Will the treatment look natural?
This is one of the most common questions I hear... and the answer is yes.
The focus is always on subtle, natural-looking results. Treatments are designed to enhance your features, soften lines, restore balance, and improve skin quality and not change the way you look.
Most clients are told they look refreshed or well-rested, rather than “done”.
3. Does it hurt?
Comfort is always a priority.
Most treatments involve minimal discomfort, and where needed, techniques are used to make the experience as comfortable as possible.
You’ll be talked through everything beforehand so there are no surprises.
Many clients are pleasantly surprised by how quick and manageable treatments feel.
4. Is there downtime?
Downtime depends on the treatment, and this will always be explained clearly during your consultation.
Some treatments allow you to return to normal activities immediately, while others may involve mild redness, swelling, or sensitivity for a short time.
You’ll receive full aftercare advice so you know exactly what to expect and how to care for your skin afterwards.
5. How soon will I see results?
This varies depending on the treatment.
Some results are visible almost immediately, while others develop gradually over days or weeks as the skin responds and regenerates.
We’ll always set realistic expectations so you know when and how results will appear.
6. Is it safe?
Your safety is paramount.
All treatments are carried out using medical-grade products, with professional training, clinical knowledge, and strict hygiene standards.
Your medical history is carefully reviewed to ensure treatments are appropriate for you.
If something isn’t right for you, it won’t be recommended.
7. What if I’m not sure what treatment I want?
That’s completely fine and very common.
You don’t need to arrive knowing exactly what you want.
The consultation is there to guide you, educate you, and help you make an informed decision with no pressure.
Sometimes the best results come from starting slowly and building a plan over time.
8. Will I be pressured into having more done?
Never.
There’s no pressure to proceed with treatment, book a course, or commit to anything you’re not comfortable with.
Recommendations are always honest, transparent, and based on what will genuinely benefit you.
A calm, supportive experience
Your first appointment should feel reassuring, professional, and welcoming.
At Surrey Sanctuary, the aim is to create a space where you feel listened to, cared for, and confident every step of the way.
If you’re thinking about booking your first appointment or simply want to ask a few questions, you’re always welcome to get in touch.
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Much love,
Julia x