Privacy & Data Policy

Last updated: November 2025

At Surrey Sanctuary, we value your privacy and are committed to protecting your personal data. This policy outlines how we collect, use, and store information in line with UK GDPR and the Data Protection Act 2018.

Who We Are

Surrey Sanctuary
Located in Dorking, Surrey
Website: www.surreysanctuary.co.uk
Email: info@surreysanctuary.co.uk

Information We Collect

We may collect the following types of information:

  • Contact details: your name, email address, phone number.

  • Booking details: treatment type, appointment time, and preferences.

  • Health information: only where relevant to your treatment (e.g. allergies, medications, or contraindications).

  • Payment details: processed securely through third-party providers such as Stripe. We do not store card information.

  • Marketing preferences: your consent to receive offers or updates.

How We Use Your Information

We use your information to:

  • Schedule and manage appointments.

  • Provide and personalise treatments safely.

  • Process payments securely.

  • Respond to enquiries or feedback.

  • Send marketing emails (only if you have opted in).

How We Store and Protect Your Data

We store your data securely using encrypted systems and reputable third-party providers (such as Stripe, MailerLite, and Typeform). We only retain your data for as long as necessary to provide services or meet legal requirements.

Sharing Your Data

We will never sell or share your personal data with third parties for marketing purposes.
We may share limited information only with trusted partners who support our operations — for example:

  • Payment processors (Stripe)

  • Booking or mailing systems (MailerLite, Typeform)
    All partners comply with data protection laws.

Your Rights

You have the right to:

  • Access your data.

  • Request correction or deletion.

  • Withdraw consent for marketing at any time.

  • Lodge a complaint with the ICO (Information Commissioner’s Office) if you believe your data is mishandled.

To exercise these rights, please contact info@surreysanctuary.co.uk.

Updates to This Policy

We may update this policy from time to time. The latest version will always be available on our website.